Outsourcing Companies - Three Major Areas

How Do You Compare?
Outsourcing companies on our network told us areas that they were currently outsourcing, and what they were considering outsourcing in the near future. Sixty percent of the executives were senior executives. Almost every industry was represented, from advertising and brewing through government and healthcare to manufacturing and utilities. The companies ranged from small (under 499 employees) to very large (over 10,000 employees).

outsourcing-companies-pie-chart

Information Technology
This is the fastest growing area for outsourcing today.
Companies are currently outsourcing:

Systems maintenance/repair
Companies training
Applications development
Consulting and reengineering
Mainframe data centers

Companies are considering outsourcing:

client/server
networks
desktop systems
end-user support
full I/T outsourcing

Operations
Administration
Companies are currently outsourcing:

printing and reprographics
mailroom
consulting and training

Companies are considering outsourcing:

records management
administrative information systems
supply/inventory
printing and reprographics

Customer Service
Companies are currently outsourcing:
- field service
- field service dispatch
- telephone customer support
Companies are considering outsourcing:
- customer service information systems
- field service dispatch
- telephone customer support

Finance
Companies are currently outsourcing:

payroll processing
purchasing
transaction processing
general accounting

Companies are considering outsourcing:

payroll processing
taxes

Human Resources
Companies are currently outsourcing:

relocation
workers' compensation
recruiting/staffing

Companies are considering outsourcing:

consulting and training
human resource information systems

Real Estate & Physical Plants
Companies are currently outsourcing:

Food and cafeteria services
facilities maintenance
security

Companies are considering outsourcing:

facilities management
facilities maintenance
facilities information systems

Sales and Marketing
Companies are currently outsourcing:

direct mail
advertising
telemarketing

Companies are considering outsourcing:

reservation and sales operations
field sales

Logistics
For all companies that requires high level distribution or transportation, outsourcing these functions can show immediate and dramatic return on investment.
Distribution
Companies are currently outsourcing:

freight audit
consulting and training
freight brokering
leasing

Companies are considering outsourcing:

warehousing
distribution and logistics
information systems
operations

Transportation
Companies are currently outsourcing:

fleet management
fleet operations
fleet maintenance

Companies are considering outsourcing:

fleet management
fleet operations
fleet maintenance

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